Welcome to the MetLife first-quarter earnings release conference call. Before we get started, I refer you to the cautionary note on the forward-looking statements in yesterday's earnings release. With that, I will turn the call over to John Hall, head of investor relations. Thank you, operator.
MetLife (MET) Q1 2019 Earnings Call Transcript
AM Best Affirms Credit Ratings of MetLife, Inc. and Its Subsidiaries | Business Wire
Skip to content. Law and Aging. Elder financial abuse is an exploding problem in our society. And the problem continues to grow. These numbers are low, as elder financial abuse is underreported, under-recognized, and under-prosecuted. The growth in elder financial abuse is due in part to the demographics of our aging population. Moreover, seniors are often targets of financial exploitation because they have accumulated wealth during their lifetime, which they saved for their golden years.
MetLife Continues To Languish In An Out-Of-Favor Sector
In the most common scenarios, strangers targeted victims who were out shopping, driving or managing financial affairs, and often looked for particular flags of vulnerability like handicap tags on cars, walking canes or the display of confusion. Crimes included cons, purse snatchings and associated physical assaults. In cases involving a person known to the victim, trusted helpers like caretakers, handymen, friends, "sweethearts," children, lawyers and others seized upon opportunities to forge checks, steal credit cards, pilfer bank accounts, transfer assets and generally decimate elders' financial safety nets. In addition to this psychological mistreatment, physical and sexual violence frequently accompany the greed and disregard of financial abuse. The vigilance of friends and family can help protect elders from those who are predatory, which may, unfortunately, include strangers or even other loved ones.
Roles focused on the overall customer experience across multiple channels, including designing experiences for emerging technologies like voice, augmented reality and artificial intelligence, are still nascent in the marketing industry. Howard Pyle took on the role of svp of customer experience and design at MetLife in January , just as the company started its first brand refresh in 35 years. He manages a team of 70 people responsible for the MetLife experience across channels.